Terms and conditions

The e-Feniks online shop is operated by Tomasz Maciejewski e-feniks, Myśliszów 2E, 58-262 Myśliszów, NIP 8821923112, REGON 022367611, a sole proprietorship entered in the Polish Central Register of Business Activity (CEIDG).

Contact: phone +48 696 056 527, e-mail [email protected], or the contact form available in the shop.

• Consumer — a natural person making a purchase not directly related to their business or professional activity.
• Business customer (B2B) — an entrepreneur purchasing in connection with their business, using a business account and wholesale prices.
• Stock item — an item available from the seller's own warehouse, dispatched immediately.
• Item to order — an item ordered from the manufacturer specifically for the customer's order.

Purchases are possible with or without an account. A business account is opened after providing a VAT ID; once verified, the customer sees the wholesale prices of their price level.

Prices are shown in Polish zloty or in euro. Business customers see net prices to which VAT is added at the applicable rate; retail customers see prices including tax. The binding price is the one shown in the order summary at the moment the order is placed.

Information about goods in the shop does not constitute an offer within the meaning of the Polish Civil Code, but an invitation to conclude a contract.

• The customer places an order by selecting goods, delivery and payment methods and confirming the order with a button marked as entailing an obligation to pay.
• After placing the order the customer receives a confirmation by e-mail. The contract is concluded when the seller confirms acceptance of the order.
• The seller may contact the customer to confirm the selection if the designation given raises doubts.
• Ordering an item to order means ordering it from the manufacturer for the customer; this affects the right of withdrawal (section 7).

• Bank transfer based on the order confirmation — fulfilment starts once payment is credited.
• Business customers with an approved credit limit — transfer with deferred payment terms agreed individually.
• A VAT invoice is issued for every order. The seller does not sell against receipts.

Failure to pay within the term stated in the order confirmation entitles the seller to withdraw from the contract after prior notice to the customer.

Delivery is carried out by the couriers and pick-up points shown in the cart. Current costs and lead times are stated on the „Delivery and payment” page and in the order summary.

Orders for stock items placed before 2 p.m. on a working day are dispatched the same day. For items to order, the lead time is stated on the product page and in the order confirmation.

At the request of a business customer, the parcel may be sent directly to a designated end recipient, without commercial documents or the seller's details in the parcel.

A consumer may withdraw from the contract within 14 days of taking possession of the goods, without giving a reason. A statement sent to the seller's e-mail address before the deadline is sufficient.

The goods must be returned promptly, no later than 14 days after withdrawal. The cost of return shipping is borne by the customer. The seller refunds the payments received, including the cost of the cheapest delivery offered, within 14 days of receiving the statement.

The right of withdrawal does not apply to non-prefabricated goods manufactured or sourced to the customer's specification or serving their individualised needs — this covers items brought in to individual order. The customer is informed of such character of the goods before placing the order.

The customer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their characteristics. A mounted bearing cannot be returned, because mounting permanently changes its condition.

Contracts concluded with business customers in connection with their business activity are not covered by the statutory right of withdrawal. Returns of stock items are possible by prior arrangement with the seller.

The seller is liable to consumers for the lack of conformity of goods with the contract under the Polish Consumer Rights Act. For other customers, the Civil Code provisions on warranty apply unless the parties agree otherwise.

Complaints should be submitted through the contact form or by e-mail, quoting the order number, the designation of the goods and a description of the defect. The seller examines the complaint within 14 days of receipt.

Independently of the above, the goods are covered by the manufacturer's warranty. In justified cases the seller sends the goods to the manufacturer for damage analysis and passes the result to the customer.

Transport damage must be reported together with photographs of the packaging — the carrier will not accept an undocumented claim.

The processing of personal data is described in the Privacy policy available in the shop.

A consumer may use out-of-court means of handling complaints and pursuing claims, including mediation at the Polish Trade Inspection and assistance from consumer ombudsmen. Their use is voluntary for both parties.

• Matters not governed by these terms are subject to Polish law.
• The seller may amend these terms for important reasons, in particular changes in legislation or in the way services are provided. Orders placed before an amendment are governed by the previous wording.
• These terms are available in Polish, English and German; in case of discrepancy the Polish version prevails.